Accelerated Process Improvement at Work at IUPUI

Current AIP Projects

Office Involved	Process	Contact(s)
Campus Facilities Services	Activities of Process Improvement Team	Patricia Turner
Center for Service & Learning	Website redesign Task force planning transfer of College Work Study from Career Center to CSL	Julie Hatcher and Elizabeth Laux
Enrollment Center Admissions Multicultural Outreach	Coordination of student outreach activities among 3 offices	Pamela Brown
Human Resources Administration	Review of background checks for hourly employees	Juletta Toliver/ Ellen Poffenberger
International Affairs	Restructure monthly staff meetings	Susan Sutton / Sara Allaei
Office for Professional Development	ePort Retreat agenda and activities	Lori Spencer
Multicultural Professional Development	Minority Council’s recruitment and involvement processes.	Natasha Flowers
Orientation	Online reservation system for new students	Andrea Engler
Planning & Institutional Improvement	Website redesign	Karen Black
Nursing, School of	Use of On-course by faculty	Dennis Dell
Nursing, School of Office of the Dean	10 task forces related to strategic planning	Marion Broome
Nursing, School of Office of the Dean	Various administrative processes	Donna Anderson
Physical Education and Tourism Management, School of	Classroom management	Betty Jones
Public and Environmental Affairs, School of	Graduate student admission	Nancy Lemons and Andrea Eickhoff
Student Life & Diversity	New resident Orientation Internal fiscal controls for Housing & Residence Life Adaptive Educational Services procedures Fundraising Student activity fee distribution	Karen Whitney
University Library	Interlibrary loan	Karen Janke

Potential AIP Projects

Academic Affairs Committee of the Faculty Council	More productive meetings	Betty Jones
Community Learning Network	Solution Center business processes	Amy Warner
Dentistry, School of	AIP training for staff	Margie Beiswanger
Education, School of	More productive meetings	Linda Houser
Health and Rehabilitation Sciences, School of	Communication process	Mark Sothmann
Information Management and Institutional Research	Administration of surveys	Mike Wince
Ivy Tech State College	Transfer Process	Kathleen Lally
Liberal Arts	Student information system	Amy Jones
Parking/Natatorium	AIP training for front-line staff	Carol Pferrer, Julie McKenney
Purchasing	Business processes	Claudette Canzian
Registrar, Office of	Communication of and training on new processes	Carla Boyd
Research and Sponsored Programs	AIP training for staff	Sid Johnson

Ongoing Training Process:

Three staff (Marilyn Bedford, Karen Black, and Dan Griffith) went to UW-Madison on June 1 and 2, 2005 to meet with University of Wisconsin-Madison staff to better understand their process improvement efforts.

Initial facilitator training workshop was conducted on June 20, 2005 and another is scheduled for October 10, 2005. The group chose to schedule meetings once a quarter for 2 hours; we met June 20. Future meetings will be scheduled in: Oct. 2005, Jan. 2006, April 2006, and Late June or July 2006.